Role Overview
Service Experience Manager and become part of Thailand’s iconic Muay Thai legacy! We’re seeking a dynamic leader to orchestrate exceptional experiences for visitors from around the world at our historic venue. In this role, you’ll drive customer-centric innovation while preserving the authentic spirit of Muay Thai culture.
Key Responsibilities
- Shape the Future of Fan Experience
- Lead the development and execution of cutting-edge customer experience strategies that blend traditional Muay Thai values with modern service excellence
- Harness data analytics and customer insights to continuously evolve and enhance the visitor journey
- Champion the integration of innovative technologies, from mobile apps to digital ticketing systems
- Drive Service Excellence
- Build and mentor high-performing customer service teams that deliver world-class experiences
- Design and implement comprehensive training programs that elevate service standards
- Establish robust feedback systems and service recovery protocols that ensure visitor satisfaction
- Lead Cross-Functional Innovation
- Collaborate with marketing, operations, and IT teams to create seamless, memorable experiences
- Partner with stakeholders to align customer experience initiatives with business objectives
- Transform customer insights into actionable strategies that drive business growth
What We’re Looking For
- A passionate customer experience professional with:
- Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or related field
- 4+ years of proven experience in customer service management, preferably in sports, entertainment, or hospitality sectors
- Strong command of Thai and English languages
- Tech-savvy mindset with experience in implementing customer experience technologies
- Data-driven approach to problem-solving and decision-making
- Outstanding leadership and communication abilities
Why Join Us?
At Rajadamnern Stadium, you’ll be part of a team that’s redefining the art of customer service. Here’s why you should consider joining us:
- Be a Changemaker: Lead initiatives that transform how visitors experience Thailand’s cultural heritage.
- Dynamic Work Environment: Thrive in a fast-paced, exciting role where creativity and strategy meet.
- Collaborate with the Best: Work alongside passionate professionals across marketing, operations to deliver exceptional outcomes.
- Develop Your Career: Enhance your skills in leadership, data analysis, and technology integration while growing within a prestigious organization.
- Make an Impact: Play a pivotal role in elevating customer satisfaction and loyalty at one of Thailand’s most iconic venues.