Join Our Team and Elevate Client Relationships!
Are you a dynamic and customer-focused professional with a passion for building long-term partnerships? As a CRM Manager at Plan B Media, you will play a crucial role in enhancing client engagement, optimizing customer experiences, and driving business growth in the Out of Home Media industry. This is your opportunity to lead strategic initiatives, collaborate with cross-functional teams, and make a meaningful impact on our expanding client base.
What You’ll Do:
Build & Strengthen Client Relationships
- Cultivate and maintain strong relationships with key clients and stakeholders.
- Act as the primary point of contact for client inquiries, ensuring swift and effective resolutions.
- Conduct regular meetings to understand client needs, expectations, and areas for improvement.
Develop & Execute CRM Strategies
- Design and implement an innovative CRM strategy to boost customer satisfaction and loyalty.
- Leverage CRM tools and technologies to enhance communication and personalize client interactions.
- Analyze customer data to uncover trends, optimize engagement, and drive retention programs.
Collaborate & Align with Business Goals
- Partner with Sales, Marketing, and Operations teams to align CRM strategies with company objectives.
- Facilitate seamless communication between departments to deliver a top-tier customer experience.
- Identify upselling and cross-selling opportunities to maximize business potential.
Drive Customer Satisfaction & Retention
- Monitor customer satisfaction and proactively address concerns before they escalate.
- Develop solutions that enhance the overall client experience.
- Conduct post-campaign evaluations, gather insights, and implement continuous improvements.
Utilize Data for Smarter Decisions
- Oversee and maintain an accurate customer database.
- Use analytics to generate insights and refine CRM strategies for stronger engagement.
Train & Empower Teams
- Educate internal teams on CRM best practices and customer-centric approaches.
- Stay ahead of industry trends and emerging CRM technologies to drive innovation.
What We’re Looking For:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Proven experience in CRM, ideally in the Out of Home Media industry.
Strong understanding of CRM principles, strategies, and technology.
Exceptional communication and relationship management skills.
Data-driven mindset with analytical problem-solving abilities.
Familiarity with CRM software and customer engagement tools.
Ability to thrive in a fast-paced, collaborative environment.
Strong negotiation and strategic thinking capabilities.
Why Join Plan B Media?
– A culture of innovation and professional freedom
– Opportunities for career growth and leadership
– A dynamic industry at the intersection of media, sports, and entertainment
If you’re ready to take CRM to the next level and create meaningful client relationships, apply now and be part of our team!